The 5 "W's" of Document Management Systems

Document management systems are one of therelated to various document updates, etc. A
most popular types of computer programsdocument management system also acts as the
currently utilized in modern business andclassic-yet virtual-documentation vaults, protecting
manufacturing environments. In an era oftenessential records from both virtual and physical
termed the "Information Age," a documentdangers.
management system provides much needed4) Why Use DM Systems?
control over an ever-expanding array of data,Companies that are not currently using document
words, spreadsheets and statistics.management systems might consider the
1) What are DM Solutions?following rationale for DMS implementation within
Document management systems are simplytheir own business environment.
computer programs (i.e, software) that manage• Save Money - DMS solutions often pay for
and control documentation. "Documentation,"themselves in 6 months to a year
though defined somewhat differently by separate• Greater Efficiencies - DMS solutions eliminate
program developers, often refers to any file typethe need for most paper-based copies and
(including spreadsheets, presentation files andeliminate the need of manual office-to-office
even graphics). Document management systemsrouting, escalations and the pains of manual
are essentially information controllers, informationdocument collaboration endeavors
storage keepers, information protectors-- and• Compliance - If your company needs to
finally--portals for communication betweencomply with government regulations or wants to
individuals and entire organizations. These lastbecome accredited with specific national or
communicative features are an especially valuableinternational standards, a document management
characteristic of many DM computer programs assystem is often the tool that helps obtain and
they allow the rapid segue of recordedmaintain compliance or accreditation
information to be controlled and organized from• Peace of Mind - Legally, for most industries,
virtually anywhere across the globe.it's simply best-practice to maintain and protect
2) Who Uses DM Systems?sensitive documentation
As hinted earlier, all types of businesses and5) When Did DM Systems Become Popular?
manufacturing environments utilize DMS's. LegalDocument management systems have become
and medical offices use the technology tomore popular with the every-advancing popularity
improve customer service and to comply withof the Internet and increasing opportunity for
HIPAA regulations. Hospitals utilize the technologyinexpensive forms of online communication and
to comply with JCAHO standards and automotiveonline business conglomerates. Document
manufacturing environments utilize the technologymanagement systems have also become more
to manage APQP and PPAP relatedpopular as faith in the protective powers of
documentation. Don't forget pharmaceutical,well-built computer software broadens and the
aerospace, biologics or biotechnology companies.need to comply with increasing national and
All of these companies are becoming increasinglyinternational regulations and standards increases
automated and increasingly more adept atalmost daily.
managing their DM solutions.How Do Companies Utilize Their DM Systems
3) What Are DM Systems Used For?Creatively?
DMS solutions are used for a variety of functions.Many companies often think of DMS solutions as
Primary functions include the creation of a"stiff" systems with little flexibility or no creative
collaborative virtual environment where users"impulse." In today's world of increasingly flexible
from around the world can collaborate togethercomputer programming users should demand
as essential documentation is created and editedmore from their document management
simultaneously. This feature is often improvedsystems. Whether a company desires an
with another feature: version control. Versionoff-the-shelf (compatible) model, a fully
control provides the necessary functionality thatconfigurable model or something in between,
automates the tracking of documentation and theusers need to demand functionality that can be
tracking of subsequent changes as a document isutilized creatively. DMS solutions that can
routed to multiple users. Version control oftenautomate training and be integrated with a
makes use of meta-data for the creation of auditcompany's ERP, CRM, MES and/or PDM
trails and for quick search and retrieval of allapplications manifest true creativity in the
documentation. Document management systemsevery-changing evolution of document
are also commonly used to trigger escalations formanagement systems.
high-priority products or to trigger training tasks